Refunds

When we refund

[To fill: the period and the cases in which a refund is granted on request].

If a title does not reach your box, or does not work as described, you keep every right the law gives you, whatever the checkout said about withdrawal.

To ask, write to [To fill: the contact e-mail address] from the address of your account, and name the order. Your orders are listed on your account page.

What a refund does

We refund a whole order: the full amount goes back to the way you paid, and every title the order gave leaves your boxes. A three-title bundle is one order, so its three titles leave together.

For a gift, the code stops working. If it was already used, the title leaves the account that used it.

The title leaves your boxes when Stripe confirms the refund to us. When the money reaches you depends on your bank.

Bought on an iPhone

A title bought in the app through Apple is refunded by Apple, not by us: ask at reportaproblem.apple.com. When Apple refunds it, the title leaves your boxes.

Disputed payments

If you dispute a payment with your bank, the titles of that order leave your boxes.